FAQ

01
How long does shipping take?

Standard shipping takes 5–7 business days; expedited options take 2–3 days.

02
Do you ship internationally?

Yes, we ship to over 50 countries worldwide.

03
Can I change my order after placing it?

Orders can be modified within 24 hours of placement—contact our team ASAP.

04
What if my gear doesn’t fit?

Free size exchanges within 30 days; just start a request via your account.

05
Is the 2-year warranty transferable?

No, the warranty applies only to the original purchaser.

06
How do I start a repair request?

Submit a form on our “Gear Repair” page with your order ID and issue details.

07
Are returns free?

Yes, we cover return shipping for all eligible U.S. returns; international returns have a $15 fee.

08
Do you offer price matches?

We match prices of identical in-stock items from authorized retailers.

09
What payment methods do you accept?

Credit cards, PayPal, Apple Pay, and Google Pay.

10
How can I track my order?

A tracking link is sent to your email once your order ships.

11
Are products tested for Alpine conditions?

Yes, all gear is field-tested by our mountaineering team in Alpine regions.

12
Can I cancel my order?

Orders can be canceled within 24 hours—refunds process in 3–5 business days.